The presence of internal telephone exchanges represents a great importance of the different commercial activities from small stores to large companies as it can decrease the cost of communication inside the company. Internal telephone exchange can provide a safe method for communication between different sections of the same company and of course your knowledge about how to operate the internal telephone exit change and how to install it make you able to choose the best telephone internal telephone exchange device for your company and that's what we are going to know in this article.
How to operate the internal telephone exchange
To realize how to operate the internal telephone exit change you need to be aware of the types of the internal telephone exchange. Internal telephone exchange devices that can be used in companies are as follows:
- Analog PBX: it is a type of internal telephone exchange device that depends on the presence of cables and other devices to work.
- IP PBX: for digital internal telephone exchange which depends on the presence of internet connection and uses the VoIP protocol to make calls via the internet.
- Cloud PBX which operates via the internet and does not require any hardware devices to operate.
Based on what we have previously mentioned, operation methods of the internal telephone exchange or private branch exchange can be divided into the following :
- Operation method of the analog private branch exchange via connecting the internal telephone exchange device into the telephone cables and connecting telephone cables into service cables. Then, connect the headsets to the PBX device and proceed with programming the settings for the various lines through the PBX interface. This method allows for setting up a traditional internal PBX system.
- Method of operating digital IPX or IP IPX can occur via installing the internal telephone exchange device on the Server, and then installing the local network and connecting different telephones to the server. The last step is to create account to every user separately
- Finally the method of operating cloud IPX, is to find the Cloud service provider then creating accounts for different users and then connecting the different devices to the service provider.
What are the benefits of establishing an internal telephone exchange in companies
Of course if you are a company owner or owner for a commercial activity you may ask yourself about the benefits you can get from establishing and internal telephone exchange unit we will help you to get the benefits you may get through establishing this device:
- Saving costs expanded in different communication methods as operating internal telephone exchanges can save costs that are expanded in the traditional telephone lines. This is true especially for digital private branch exchanges, where you can make Calls easily via the internet and VolP protocol.
- Using an internal telephone exchange you can manage the transfer of information easily as using an internal telephone exchange can help employees to answer the calls with its requirements.
- The internal exchange device allows the provision of other additional features, as it allows calls to be transferred between departments, and gives the feature of automatic answering and voice message services.
- The presence of an internal telephone system can help in maintaining security and safety of different data transferred between employees in the same company. This can be obtained via using security protocols that are provided in the recent private branch exchange systems.
- The internal exchange provides additional features that help improve customer service, through the presence of call recording and waiting list services, which help improve the customer experience in various departments and types of companies.
- Using an internal telephone exchange system can help in the observation of the performance of the employees in the company. Some managers may need to observe the performance of their employees and the presence of an internal executive system at this point.
Presence of internal telephone exchange systems in companies is a necessary part to facilitate easy data transfer and network management as well as saving the costs. This makes knowledge about how to operate an internal telephone exchange system necessary knowledge that needs to be taught to all company employees to get the benefits they need.