All companies from different sizes need to have effective communication methods either between employees inside the company, or between employees and the managers, or between employees and the customers. The communication involves transferring calls between different company sections and of course the perfect device that can handle all these operations is the private branch exchange. In this article, we will give you the features you may need for private branch exchange to get your own most suitable one.
The most important features of internal Private Branch exchange for medium and large companies
Medium and large companies may require private branch exchange devices with certain features to fit with they're working size and their number of employees. To know the required features of the private branch exchange you can read the following paragraph.
- Ease and elasticity in managing calls. Internal private branch exchange can give you the feature of managing calls, and it is one of the most important features required from the internal PBX, as it can provide the features of transferring calls between sections and employees, auto reply features, and managing Incoming, outgoing and organizing various types of calls.
- Voicemail service, which allows companies to easily send and receive voice messages to customers, especially VIP customers.
- The ability to integrate with other systems, as companies usually need systems that have the ability to integrate with voice call systems over the Internet, as well as the ability to integrate with CRM systems, customer management systems, and other systems.
- Give advanced features for call management. Most large companies need to find a lot of advanced features to manage Calls like call recording between employees and call recording between customers and employees to ensure good customer service, as well as waiting lists, and different notifications about calls.
- Supporting remote work, as pioneers of large and medium-sized companies are looking for the ability to monitor and manage their internal PBX devices remotely, as modern PBX devices provide cloud platforms that help company managers monitor and manage calls via the device remotely, and provide detailed reports on the work in the company to managers, as well as the ability to connect with mobile phones or computers via dedicated applications, and the possibility of employees to work remotely from their homes via dedicated network lines.
- Supporting a number of languages. It is a highly required feature for large companies to cope with the requirements of the international markets.
- Security settings, as security settings are one of the most important features that owners of medium and large companies look for. Security settings can include encrypting calls, managing users and permissions, protecting data that is transmitted through the exchange, and other different security settings.
- Providing flexible solutions for multi-branch companies, as large companies that own multiple branches need the ability to connect the company’s offices or branches to each other with a unified communication system, with the ease of transferring data between branches through a strong private branch exchange network helps in this case.
- Having a disaster management setting, as most large companies need to have strong communication systems that can work in case of any natural or artificial disaster. These settings can be such as auto redirect calls to mobile phones or alternative systems. In case of systems relying on the cloud, the continuity of service is guaranteed even in emergency situations.
- Expandability and development, as the internal central for large and medium companies should have the ability to add some internal lines or some users easily, based on the available infrastructure.
- The ability to add a recorded welcome message or to add a message with working hours. Internal branch exchange in middle and large companies should have the ability to add a welcome message directed to customers especially to vip customers.
- The possibility of customizing the internal PBX settings according to the company’s needs, as large companies in particular need to customize the internal PBX settings according to their own needs, such as creating special work groups for each department, transferring customers and classifying them according to departments.
Why do medium and large companies may need an internal PBX device?
Internal private branch exchange can provide the following features:
- Facility communication between employees inside the company.
- Provide the chance of distance working for the employees ,which allows a better working environment.
- Saving the cost of calls, whether local or international calls via internal PBX devices that support the VoiP protocol.
- Facilitating communication between employees within the company and customers, which increases customer satisfaction with the services provided.
- Providing the ability to monitor work within the company and the ability to record calls, in order to monitor the performance of employees within the company.
- Provide a safe method for transferring data between employees inside the company or between employees and customers, without being attacked by viruses or hackers.
Technology experts need to be aware about the most important characteristics of an internal private branch exchange for large and medium companies. Knowledge about these characteristics helps in choosing the most appropriate internal PBX device that can meet the different needs of the company. It can also maintain the company’s customers and increase their satisfaction with the services provided.